FAQs

What Shipping Service Do You Offer?

We offer Standard Shipping on domestic orders for $5 & orders typically arrive within 3-6 days upon processing. We also now offer Express Shipping for 1-2 day delivery for only $10. Express Shipping is NOT available for PO Boxes or APO/FPO addresses. International orders ship Standard & may take up to 21 days. Orders in the US receive Free Standard Shipping for purchases of $60. You will receive a tracking # to stay updated with your delivery!

 What Is Your Processing Time After I Place My Order?

Orders are typically processed within 1-3 business days before being shipped.

After I Placed My Order I Realized My Shipping Address Is Incorrect…

You may contact info@mingcosmetics.com and there will be a $2 processing fee for address corrections. (NOTE: Orders are sometimes processed within 24 hours so PLEASE double-check your shipping address before placing your order)

What Happens If My Order Is Returned To Sender?

You will receive an email to purchase a re-ship fee.

Can I Change/Cancel An Order?

All orders are final sale.


My Package Is Marked As Delivered But I Have Not Received It…

Sometimes USPS/UPS may mark a package as delivered while it is still in transit. Please allow some more time if this happens. 


I Think My Package Was Stolen/My Package Is Missing…What Can I Do?

Once an order leaves our processing center, it is now in the care of the carrier. Ming Cosmetics is not responsible for lost/stolen items. If the carrier confirms an order has been delivered & you suspect an order was stolen or is missing, you would need to file a claim with the carrier service. USPS customer service number is 1–800–275-8777 & UPS is 1-800-742-5877.


Do You Accept Refunds/Returns?

Ming Cosmetics has a no refund/no exchange policy. All sales are final. When shopping Boutique items, please refer to size chart, product description & model details to ensure accurate size selection. If you have ANY questions, please reach out to us at info@mingcosmetics.com or via chat!


Do You Ship Internationally?

Currently, we ship in the US & Canada.

DISCLAIMER: Ming Cosmetics is not responsible for any allergies to our products. Ingredients are listed online and on the boxes. #CrueltyFree